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Returns and Complaints Policy

For complaints, please contact support-pl@naturecan.pl.

We want you to be very happy with your purchase from Naturecan Ltd.

If you have any problems, please contact us (support-pl@naturecan.com) so that we can work with you to rectify the situation.

What items can be returned?

Unwanted Items - We offer a 14-day "no fault" guarantee on all items returned unused, in original condition and packaging.

Damaged Items - All damaged items reported within 5 days of receipt may be returned for a full refund or exchange.

How can I return an item?

Please contact our customer service and we will inform you about the next steps.

Our returns address may vary for some items, so please contact us before returning any item to us.
Are there any fees for returns?

You are responsible for all return shipping fees if the item is not damaged.

Damaged items are returned free of charge and you will receive details by contacting us.
How quickly will I receive my refund?

Once your return has been received and inspected, we will send you an email letting you know that we have received your returned item.

Your refund will be processed and the credit will be automatically applied to your original payment method within 3-5 business days.